At Dalia Home, we are committed to ensuring satisfaction with every purchase. If, for any reason, you are not entirely pleased with the product, we invite you to review our policy on refunds and returns. This policy is in accordance with the consumer rights outlined in UK law. If you require further information you can reach out to us on our ‘Contact Us’ page or email our support team directly on hello@daliahome.co.uk.

Refunds

If you are not satisfied with your purchase, you may request a refund within 14 days of receiving your order. To be eligible for a refund, items must be unused, in the same condition that you received them and within their original packaging. To initiate a refund, please reach out on our Contact Us page or directly on hello@daliahome.co.uk with your proof of purchase and the reason for your refund request.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the time period confirmed within the confirmation email.

Late or missing refunds

If you haven’t received a refund yet, we recommend initially contacting your bank and/or credit card supplier. It may take some time before your refund is processed. first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@daliahome.co.uk and we will be happy to assist.

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. This does not affect your statutory rights, including your right to claim a refund or a replacement if the goods supplied are faulty or misdescribed.

Exchanges

We replace items if they are determined to be defective or damaged. If you need to exchange an item for the same item, please contact us on the Contact Us page or directly on hello@daliahome.co.uk and send your item to our returns address. The timescale for your exchanged product to reach you may vary depending on your location.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to our returns address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

At Dalia Home, we are delighted to offer a wide range of homeware products, either through direct Dalia Inventory or via a Dropshipping delivery method. Our shipping policy is designed to provide you with clear understanding of our shipping processes and timelines.

If the items you have purchased are supplied via a third party, these items will be shipped directly to you directly from our suppliers. This allows us to offer a diverse range of products and keep our inventory costs low, which in turn enables us to provide products at a great price. Items of which are shipped directly via our suppliers will adhere to the delivery times and methods as stated at the point of purchase. The total shipping costs will be displayed at checkout before your complete your order. Please note, only deliveries within the UK are possible at this time. If your order has been received and is outside of the UK, we will contact you to discuss a refund or alternative delivery options.

Shipping costs will vary depending on the product, your location, existing offers available, all of which will be displayed at checkout before you complete your order.

Orders are typically processed within 1-2 business days. Once processed you will receive an order confirmation email along with your associated delivery information.

You can track your order by using the tracking number provided in your shipping confirmation email, if a delivery method has been selected which allows for delivery tracking. Please note the updating of your tracking information will be in adherence with the delivery companies time frame.

Some products listed may have shipping restrictions due to the size, weight or nature of the product. These restrictions will be noted on the product page.

If you need to change the shipping address after placing an order, please contact us immediately and we will do what we can to assist. We cannot guarantee that the change can be made if the order has already been processed by our suppliers or delivery partners.

In the rare event that an order arrives damaged or lost in transit, please contact us immediately. We will work with our suppliers to resolve the issue. We would also advise to contact the shipping company immediately with your parcel information.

Policy Modification Date: 23/01/2024

Privacy Policy

We are committed to protecting the privacy and security of our customers and site visitors. This privacy policy explains how we collect, use, disclose and safeguard your information when you visit our website.

We collect personal information that you voluntarily provide us when you register on the website, place an order, subscribe to our mailing list and newsletters, respond to a survey or fill out a form. The types of personal information collected may include your name, email address, mailing address, phone number and payment information.

The information we collect may be used in the following ways:

     

      • To personalise your experience and better respond to your individual needs

      • To improve our website based on the information and feedback we receive from you

      • To improve our customer service and support needs

      • To process transactions and to fulfill orders

      • To send periodic emails for order processing, as well as updates pertaining to your order or other products and services.

    We implement a variety of security measures to maintain the safety of your personal information. All sensitive/payment information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems.

    Our website may use ”cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

    We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except when necessary to provide a service or product that you have requested, and in accordance with UK data protection laws.

    Under the UK GDPR, you have rights including:

       

        • The right to access personal data we hold about you

        • The right to have incorrect personal data about you corrected

        • The right to object to our processing of your personal data

        • The right to have your personal data erased in certain circumstances

      If we decide to change our privacy policy, we will update the Privacy Policy Modification date.

      If you have any questions or concerns about this Privacy Policy, please contact us.

      Privacy Modifaction Date: 23/01/2024

      User Generated Content Policy

      At Dalia Home, we encourage our customers to share their experiences and feedback on our products through our user generated content (UGC), such as reviews, comments, photos and videos. This policy outlines the guidance and standards for posting UGC on our website and associated social media platforms.

      By submitting UGC to Dalia Home, users agree to abide by this policy and our terms and conditions. Dalia Home reserves the right to review, edit, refuse or remove any UGC that does not comply with this policy.

      UGC must adhere to the following standards:

         

          • Be accurate: UGC should be based on genuine experience and provide truthful and accurate information

          • Be respectful: UGC must not contain any form of discriminatory, defamatory, obscene, offensive or inflammatory material

          • No infringement: UGC must not infringe on any copyright, trademark, privacy rights, or other intelectual property or legal rights of any third party.

          • Non commercial: UGC should not contain any advertisements, promotions or solicitations of business

          • Age requirement: Users must be at least 18 years of age to submit UGC

        Use of User Generated Content

           

            • Grant of Rights: By submitting UGC, users grant Dalia Home a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, publish, translate and display such content in any media

            • Representation and Warranty: Users represent and warrant that they own or have the necessary licenses, rights, consents and permissions to publish the UCG they submit

            • Privacy: Users must respect the privacy of others and not include personal information of others without their explicit consent

          Dalia Home reserves the right to moderate, edit or remove any UCG that does not comply with this policy. While we aim to publish all valid UGC, we cannot guarantee that all submissions will be posted or remain posted.

          Users remain solely responsible for the UGC they submit. Dalia Home is not responsible or liable for any UCG that is posted by users or third parties.

          Dalia Home reserves the right to modify this policy at any time. Users are encouraged to review this policy periodically.

          Policy Modification Date: 23/01/2024

          Need help?

          If you are looking for any further information associated with our terms and conditions, please get in touch with us through our Contact Form or visit our contact us page and email us directly on hello@daliahome.co.uk